Cancellation and Refund Policy

Effective Date: [01/12/2024]

At (referred to as “we,” “our,” or “us”), we value customer satisfaction. We understand that you may need to cancel your order occasionally. This Cancellation and Refund Policy outlines the procedures and guidelines for order cancellations and refunds for purchases made on our website selling herbal and natural products.

Cancellation Policy

  1. Cancellation Deadline:
    You may cancel your order without any penalty or charge within 12 hours of placing the order. Since we process orders promptly to ensure timely delivery, we encourage you to request cancellations as soon as possible.
  2. How to Cancel an Order:
    To cancel your order, please contact our customer support team at beevisameema89@gmail.com or call us at [+91 97899 86033]. Kindly provide your order number and other relevant details for a quick resolution.
  3. Late Cancellations:
    If you request a cancellation after the specified deadline, we will make every effort to accommodate your request. However, if the order has already been processed or shipped, we may not be able to cancel it. In such cases, you will be responsible for the full purchase amount.

Return Policy

We accept returns only under the following conditions:

  1. Wrong Product Received: If you receive a product that is different from what you ordered.
  2. Damaged Product: If the product is delivered in a damaged condition.

Return Conditions:

  • The return request must be initiated within 2 days of delivery.
  • The product must be unused and in its original packaging.

Return Policy

  1. Refund Eligibility:
    • Orders canceled successfully within the specified cancellation deadline will be eligible for a full refund.
    • Refunds will be processed to the original payment method used at the time of placing the order.
  2. Refund Processing Time:
    • Refunds will be credited within 2-5 business days from the date of cancellation approval.
    • Please note that the time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.

Exceptions

  1. Custom Orders:
    Orders for custom-made or personalized products may be subject to different cancellation policies. Cancellation for such orders may not be possible once the customization process has begun.
  2. Perishable Products:
    For perishable items, such as certain herbal products with short shelf lives, cancellations may be limited. We recommend submitting cancellation requests for these items as soon as possible.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Changes to this Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.